Stitel Outsourcing Limited (SOL) is a leading provider of BPO services. We deliver value to our customers by bringing operational excellence and deep industry and functional knowledge to their critical business processes. We provide high-quality execution of client processes, monitor these processes against multiple performance metrics, and seek to improve them on an ongoing basis.

We serve several industries, including travel, banking, financial services, insurance, manufacturing, retail, logistics, utilities and professional services. In addition to industry-specific services, we offer a range of services across multiple industries, in areas such as finance and accounting; human resources; supply-chain management; market research, business and financial research, and analytical services.

Our service offerings provide end-to-end support to our clients across consulting services, BPO delivery and IT-enabled Services including Call Centers supported by cutting-edge technology and robust infrastructure.
One of our core strengths is to provide sustained outsourcing support across all our delivery lines - so that all our operations are true extensions of our client's businesses to ensure the end customer enjoys a seamless experience of our services.

Our portfolio is built around innovative offerings in web content design, development & maintenance, business process outsourcing, and setting up infrastructure, including desktop services, hosting, storage and networking. From transaction processing to customer-focused Call Centers, we bring a comprehensive suite of financial BPO solutions to our clients across all delivery platforms. This enables our clients to respond quickly to changing market dynamics and increase their competitiveness.

Stitel Outsourcing Limited (SOL) provides integrated customer service solutions through target industry practices. It leverages the deep domain expertise in industry segments to better understand and serve our customers' needs. It helps clients from diverse industries to address customer service across various delivery channels. These channels include:

• Voice-based customer service

• Email and chat management

• Physical mail management

Stitel Outsourcing Limited (SOL) is especially qualified in handling complex, unscripted calls in the industry segments with a focus to the following areas:

• Customer support

• Billing query resolution

• Order management

• Account maintenance

• Order booking

• Live chat support