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Stitel Outsourcing Limited (SOL) offers a
state-of-the-art Call Center facility with latest
technology and competent personnel, ensuring cost
effective solution to meet both the inbound and outbound
calling requirements. We provide round the clock services
and support to our clients and ensure that our clients
reach their customer anytime, anywhere. SOL has trained call center agents on the
accent with telephone communication etiquette and skills
set covering Internet skills, Sales skills and Technical
skills.
Inbound services |
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Customer care services
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Order taking Services
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Database management
We can handle any number of calls in a day since we are
equipped with the resources to manage a range of inbound
call center services.
Outbound services
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Direct marketing campaigns
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Selling services/ policies
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Up selling and cross selling
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Prospecting and lead generation
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Appointment setting
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Market research
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Database updating
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Welcome calls
Generally, when a customer make an inquiry to the call
center [usually a
toll-free number] After pressing numerous numbers [1 for
English, 2 for Bangla] the operator will answer that
by accessing the database. Call centers address sales
support, airline / hotel reservations, technical queries,
bank accounts, client services, receivables, tele-
marketing, market research, etc.
If a bank shifts work of a 1000 people from US to
Bangladesh, it can save about $ 20 million a year due to
lower costs in Bangladesh.
Benefits derived from BPO can be summarized as follows:
Apart from the Call Center, functions outsourced span purchasing
and disbursement, order entry, billing and collection,
human resources administration, cash and investment
management, tax compliance, internal audit, payroll, etc.
The list gets longer day-by-day.
In conclusion, BPO is one way of increasing the
stakeholders’ profits and value, if done well.
Please do contact our call center services consultants for
discussing and analyzing your call center outsourcing
services options. |
